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Terms and Conditions

Safety First

Before you begin the process of diagnosing any problems with your heating and air conditioning system, consult our safety first pages. If you are not comfortable working with electricity, or if you are not familiar with fossil fuel fired appliances and the safety issues associated with fossil fuel appliances, our recommendation is for you to call your local Independent Lennox dealer for service. You may also find more resources in our online support community here.

We can only ship parts charged to a current MasterCard,  Visa, Discover, or American Express account or parts that are purchased using PayPal. We do not ship COD. We charge your card when the item has shipped. You can purchase with a check or money order from a U.S. bank or financial institution. For more information about how to purchase by check or money order, please see our FAQ section. 

Local, state and national laws.
We will not knowingly sell parts to consumers that will in anyway be in violation of local, state or national laws.

Special knowledge and tools:
We reserve the right to not sell parts that require special knowledge or tools in order to be properly installed or applied or that can present a danger to life or property when not properly installed. In these instances, we would refer you to your local Independent Lennox dealer.

All parts have a one year warranty for defects unless stated otherwise. Electrical parts are not returnable for credit or refund. Defective parts that are under warranty must be returned to us to receive warranty credit. The Lennox model number and serial number of the Lennox product that the repair parts were installed on will be required before a warranty can be processed. We cannot warranty parts that were installed on a non-Lennox product. If you have a part failure while the part is under warranty, you need to contact us before you return the defective part. All returns require a returned material authorization (RMA) number. Electrical parts that are damaged from improper wiring or modification cannot be warranted. WARRANTIES CANNOT BE PROCESSED WITHOUT THE MODEL AND SERIAL NUMBER FROM YOUR LENNOX PRODUCT THAT THE PART IS BEING INSTALLED ON.

No Warranty on parts used on Armstrong Branded Units (this paragraph added to our sales terms on June 1, 2010):
Parts purchased for ARMSTRONG branded products, even if they are the same part number as parts sold on our site, will be sold without a warranty. Lennox will not warranty Lennox parts that are purchased through this site when they are used on an ARMSTONG product. Even though Lennox International does own Armstrong, this is a different division and not associated with Lennox dealers directly. If you want to purchase genuine Armstrong parts that are backed by the manufacturer, you must purchase them from an Armstrong Independent Dealer or distributor. This site does NOT sell Armstrong parts.

There is no warranty on parts that are bought on this site and then used in Lennox branded or any hearth or stove or fireplace product. The hearth, stove and fireplace division of Lennox International is a different division of Lennox. We do not sell parts for fireplaces, stove, log sets, or any hearth product. Since we do not have a business relationship with the division of Lennox that manufactures these products, we cannot process a warranty for these products, even if the part number are the same as the ones we sell on this site.

Errors that are our fault:
If you receive the wrong part, and it is our error, we will allow you to return the part for a full refund and we will pay to ship the replacement part to you. You will receive a credit for your returned part and you will be billed for the correct part after it has been shipped to you. All credits will be applied to the credit card account that it was originally billed to.

Example: You order a new burner for your G20Q3/4-100-2A furnace and we accidentally ship you a burner that doesn't fit your furnace, you can return it for full refund to your credit card. We will pay the shipping to send you the correct part.

Errors that are your fault:
If you order the wrong part, we will allow you to return non electrical parts in their original like new packaging if you agree to a 25 percent restocking fee. Parts that are returned for restocking must be returned with shipping costs prepaid. Parts retuned for credit must be in new and saleable condition in their original packing, Retuned parts must include all instructions and packaging material.

Example 1: You order a new fan motor for your furnace, install it, and then find out that your real problem was the fan relay, not the motor. Since a fan motor is an electrical part, we will not be able to offer a refund, even if you ordered the wrong part.

Example 2: You order a fan blade for your condenser because you think it is the source of a squeaking noise. After you receive the new fan blade you realize that the source of the squeaking noise is actually the fan motor bracket, not the fan blade. You can return the fan blade, but a 25% restocking fee will apply. You are responsible for all shipping charges to return the fan blade.

Shipping Policy
We ship from our own warehouse and, in some cases, we ship from our vendor warehouses. For detailed information about our shipping policy, click this link to visit our shipping policy page.

You must receive a  returned material authorization (RMA) number before you return parts. Warranty parts and parts returned for credit require a RMA number. Electrical parts may not be returned for refund or credit. Shipments received without an RMA number plainly visible on the outside of the shipping container will be refused and returned to you. We strongly recommend that you ship your return packages with a service that can provide proof of delivery.

Official Correspondence Address:
Email is not 100% reliable or secure. If you would like to correspond with us about your account, please use this address:, Inc.
2020 B East MacArthur
Shawnee, OK 74804
Toll Free: 866-536-6691

Official Address to Return Material (RMA number required), Inc.
RMA: (enter your RMA number here)
2020 B East MacArthur
Shawnee, OK 74804
Toll Free: 866-536-6691

Products that are under manufacturer's product warranty:
If you have parts that are under warranty that you did not purchase from us, please contact your local Independent Lennox Dealer. We cannot process warranties for parts that are still under your manufacturer's warranty.


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CozyParts - 2020 East Macarthur ST. Shawnee, OK 74804 | Phone: 1-866-536-6691