 |
| Here, you will find feedback from our customers back to May of 2002.... we
have been doing this a while! |
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Location:
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TROY, MI
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Date: |
11/6//08 |
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Order received today. Thanks for the great
service. |
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Location:
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NEEDHAM HEIGHTS, MA
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Date: |
11/4//08 |
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Quick response to my request to verify part # and
required gaskets. Order processed promptly. |
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Location:
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BALLWIN, MO
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Date: |
11/3//08 |
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I had the order shipped ground and it still
showed up in less than 2 days. When I called to order the part and
confirm I had the right one the customer service personnel were very
professional, knowledgeable, and friendly; something that is so hard
to come by in this day and age. Keep up the great job! |
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Location:
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CHESTERFIELD, MO
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Date: |
11/1//08 |
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FANTASTIC SERVICE |
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Location:
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PARSIPPANY, NJ
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Date: |
10/24/08 |
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Dealing with you folks was a joy! Its nice
calling you up and getting direct answers to questions and finding
the parts I need. I am absolutely coming back when I need to. |
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Location:
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BROOMFIELD, CO
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Date: |
10/09/08 |
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We were impressed with the fast processing of our
order. |
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Location:
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BROCKWAY, PA
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Date: |
09/24/08 |
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Your service was excellent and you steered me to
the proper parts. I am very satisfied. We will do business again. |
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Location:
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ANDERSON, IN
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Date: |
09/22/08 |
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It is easy to find Lennox parts on your site and
the price is reasonable. |
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Location:
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KISSIMMEE, FL
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Date: |
09/14/08 |
Thanks for your rapid shipping! I received the
part yesterday, It only took one day for it to get here! You can't
ask for anything faster than that.
Thanks again
Mike |
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Location:
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WILLIAMSTON, MI
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Date: |
08/29/08 |
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Very good service, thank you
And the forum is very helpful. Read it first then ordered part. |
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Location:
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CYPSILANTI, MI
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Date: |
08/26/08 |
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Fast service, great! |
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Location:
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CHATTANOOGA, TN
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Date: |
08/05/08 |
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Very impressed, I will
definitely buy again and recommend you to my neighbors. Thank you
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Location:
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CHATTANOOGA, TN
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Date: |
07/30/08 |
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My system is 20 years old.
Lennox parts are hard to fine in Chattanooga, TN. I will come to
you for parts. Have a good day, James |
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Location:
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MONROE, CT
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Date: |
07/01/08 |
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great experience, order taker
MOST helpful! |
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Location:
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SAINT JOSEPH, MI
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Date: |
5/30/08 |
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My local dealer wont sell me
parts at a good price... thanks for being here |
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Location:
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THE COLONY, TX
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Date: |
5/1/08 |
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I want to thank you for your
prompt shipping of the part I ordered. It worked perfectly and my AC
is now up and working again. I will definitely use you for any
future parts I need. |
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Location:
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PETAL, MS
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Date: |
4/19/08 |
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very good service |
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Location:
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ELYRIA, OH
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Date: |
3/30/08 |
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Excellent! |
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Location:
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PORT ORCHARD, WA
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Date: |
3/25/08 |
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My god we were impressed!
Ordered at 9:00 am on Thursday morn, and sitting on my desk at 11:00
am the following day. That was impressive! I thought your site and
contact for old parts-new numbers was the best in any field. Five
out of five stars. Thanks. (The furnace was up and running 26 hrs
after that.) John and Joan |
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Location:
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LIVERPOOL, NY
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Date: |
3/14/08 |
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Thanks for your help in getting
the correct parts the first time , and prompt shipping. Happy St.
Patrick's Day. |
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Location:
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MINNEAPOLIS, MN
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Date: |
3/14/08 |
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good experience |
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Location:
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SEASTON, PA
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Date: |
3/7/08 |
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Fast shipment and it was what I
ordered. Will use your company again |
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Location:
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SCHAUMBURG, IL
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Date: |
2/20/08 |
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Overall excellent help in
selecting the right part. The website discussion forum helped a lot
and the shipping was extremely fast. |
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Location:
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MINNEAPOLIS, MN
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Date: |
2/13/08 |
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Ordered parts Friday and had
them in our offices Wednesday the next week after correcting the
order Monday morning. Great!. |
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Location:
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MINNEAPOLIS, MN
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Date: |
2/12/08 |
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Great! I ordered the part
Monday morning and it was delivered to me Tuesday morning. |
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Location:
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BAYVILLE, NJ
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Date: |
1/24/08 |
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Very good experience and very
fast delivery. Thank you |
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Location:
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RANCHO CUCAMONGA, CA
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Date: |
1/24/08 |
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It was a pleasant experience
dealing with this company, the parts arrived the very next day and
are exactly as specified. |
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Location:
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OREGON CITY, OR
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Date: |
1/23/08 |
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Thanks for getting that shipped
out quickly. We are in the middle of a cold snap and needed the part
quickly. It was shipped the same day I ordered it. |
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Location:
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CAMDEN, NJ
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Date: |
1/19/08 |
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to be a first timer For me it
was very easy and understanding and good people |
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Location:
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QUINCY, IL
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Date: |
1/10/08 |
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I searched high and low and
found you had everything I needed all in one easy to find data base.
Everything was PERFECT! Saved my A%%. Thanks |
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Location:
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MONROE, IA
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Date: |
1/10/08 |
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Very prompt service.
Instructions were accurate. |
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Location:
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ROLLING MEADOWS, IL
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Date: |
1/3/08 |
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I was helped promptly
online as well as on the telephone. |
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Location:
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GREELEY, CO
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Date: |
12/20/07 |
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On my first order the young
lady I spoke with on the phone was very helpful and was able to get
my order shipped out the same day, even though it was after two.
Very pleasant experience.
Just placed another order on-line, where there was an issue with my
credit card, it was quickly resolved, but again, the gentleman that
I was talking to was very pleasant and helpful. |
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Location:
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ANDERSON, IN
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Date: |
12/19/07 |
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I received the part next day
and put it on. The part worked great and my customer is warm again.
Thank you!!!! |
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Location:
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HOBART, IN
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Date: |
12/12/07 |
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It was a good shopping
experience. Most of the time I have a hard time ordering by
internet, but not this time ! |
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Location:
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SCHALLER, IA
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Date: |
12/01/07 |
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Hello, I wanted to let you know
that I was very satisfied with your company from my emails being
answered to your staff on the phone to receiving my part on time and
the right one....I appreciate your service and will recommend you to
all my friends. Thanks and have great holiday season...Brian |
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Location:
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DEERFIELD, IL
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Date: |
11/29/07 |
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I Googled Lenox parts. looked
at multiple parts dealers. *Your website had 800 phone number. gave
you address city & state, but the most important was your tech
forum... this was what made the sale...... thank you again |
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Location:
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COLORADO SPRINGS,
CO |
Date: |
11/6/07 |
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New blower and switch kit arrived this evening. It
is installed and working fine. The bad noise is gone. Now the dog
doesn't bark when the furnace turns on! Great service, thank you so
much!! |
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Location:
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LACEY, WA
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Date: |
11/6/07 |
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It was actually only a day and a half since the
order went in to Oklahoma until it was sitting on my front door step
in Lacey, WA with no premium shipping charges. You bet you get my
recommendations. I just wish you had an excellent rating box
available. Thoroughly checking each step I had that Ignition
Controller Upgrade Replacement up and running on my gas furnace in
less than 45 minutes. |
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Location:
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PRINCETON, KY
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Date: |
11/4/07 |
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Great website! Parts were reasonably priced, my
order was processed quickly, and even with selecting the cheapest
shipping option, I still had my parts in under 48 hours. Anyone who
owns a Lennox Pulse like I do should have this site bookmarked. I
have a friend who also has a Pulse furnace and I have already
referred him to your site, and passed along info I collected from
the forum section Great job! |
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Location:
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MORGANVILLE, NJ
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Date: |
10/25/07 |
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The immediate call I received to confirm my order
and clear a model number discrepancy was nice. Very reassuring that
I was receiving the correct parts. Receipt of the parts requested
was very fast. |
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Location:
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MONUMENT, CO
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Date: |
10/23/07 |
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correct part--excellent service |
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Location:
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MONTEVIDEO, MN
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Date: |
10/18/07 |
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correct part--excellent service |
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Location:
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PORTLAND, OR
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Date: |
10/17/07 |
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I have always ordered the replacement filter
locally but when company went out of business I was at a loss. Going
on the internet and finding you I was a little bit apprehensive not
knowing anything about you. Went ahead and am so glad! Your price
including shipping was under or about the same as local - but
without the hassle of waiting for order to come in and than drive
clear across town to pick up. You called the same day and made sure
I had pick the right product and was very friendly. My order arrived
within a few days. I am very happy with the service and product and
will definitly order from you again. Thanks for a wonderful
experience |
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Location:
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CHICAGO, IL
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Date: |
9/26/07 |
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Just right! Very informative, Thanks (Third time
to order since 2004) |
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Location:
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GOLDEN, CO
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Date: |
9/21/07 |
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Just right! Good job! |
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Location:
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DALLAS, TX
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Date: |
8/14/07 |
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Parts received Friday were an exact match.
Installed capacitors and relay and compressor is running like new
again. Thanks, Dan (Second time to order) |
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Location:
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ABBEVILLE, SC |
Date: |
8/7/07 |
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I actually ordered the wrong
part but was relieved to find out via the online support that I
could actually use the part I ordered. I got a reply within minutes. |
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Location:
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WILLIAMSPORT, PA |
Date: |
6/25/07 |
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VERY GOOD SERVICE. UNIT IS BACK
IN SERVICE AND WORKING JUST FINE. |
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Location:
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Coralville, IN |
Date: |
5/2/07 |
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WOW!! I ordered late Sunday night and package was
delivered Tuesday afternoon, and it was not a rush order!
Right part, lightning fast! |
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Location:
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Clinton, MO |
Date: |
4/14/07 |
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My blower was here yesterday that was the quickest thing ever
shipped. You are the Best!!
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Location:
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Crystal Lake, IL |
Date: |
4/9/07 |
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You guys were a huge help. Made everything very
easy. |
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| Go Back |
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Location:
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Churchville, MD |
Date: |
3/22/07 |
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Your tech help response was fast and accurate.
Shipping was the same. |
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Location:
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Saint Louis, MO |
Date: |
2/28/07 |
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The person I talked with was extremely helpful,
did everything he could to try to get us the part as quickly as
possible. When UPS didn't deliver it next day (I paid for priority
shipping), he called and said he would refund the extra shipping
costs. Overall one of the most helpful customer service people I
have ever dealt with. An experience I will highly recommend to
anyone in need of HVAC parts |
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Location:
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Pamplin, VA |
Date: |
2/24/07 |
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Great service! Shyla (not sure of spelling) was
very helpful on the phone ensuring I had ordered the right part. It
was and it fixed my problem. Thanks! |
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Location:
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Orchard Park, NY |
Date: |
2/8/07 |
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Very helpful. I was able to save money by buying
the furnace part and fixing it myself. Fit perfectly. |
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Location:
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Fairfax, VA |
Date: |
2/3/07 |
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Excellent customer service as well as turnaround
time. |
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Location:
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Berlin, CT |
Date: |
2/2/07 |
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Very fast shipping! |
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| Go Back |
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Location:
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Denver, CO |
Date: |
1/25/07 |
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Great website with good information, convenient
ordering, timely delivery, excellent service. The best! |
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Location:
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Ardmore, OK |
Date: |
1/25/07 |
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Extremely fast answers to parts availability and
price. Fast answer to technical question and guided me to a site
that showed a schematic of the board. Was shipped the next day
after I ordered it at 4pm. Received the next day after it was
shipped, I installed it and the furnace is working perfectly Thanks
for the service, advice, and price. I will definitely use you again
if I need further parts. Thanks again! |
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Location:
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Oceanside, CA |
Date: |
1/19/07 |
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I was very impressed with the service that was
given to me from Cozy-Parts. There Customer Service is A+++++.
Thanks for the Pressure Switch for my Lennox Unit |
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| Go Back |
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Location:
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Denver, Co |
Date: |
1/16/07 |
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I found your place via search engine. I am 60
years old and can say that the kind of service I received from you
is among the very best that can be counted on one hand. Your Forum
is also outstanding and one of the best considering the instant
help! |
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Location:
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Mchenry, IL |
Date: |
1/9/07 |
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I was both pleased and surprised to receive the
parts so quickly |
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Location:
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Oceanside, NY |
Date: |
12/21/06 |
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The UPS guy delivered my package to the wrong
house. Not my next door neighbors but about 12 houses away. I call
the CozyParts number and everyone was very helpful. I feel that I
can trust all of you there. My neighbor brought my package over
later on in the day |
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Location:
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Bedford, PA |
Date: |
12/19/06 |
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I haven't installed my new parts yet, but the
website and the service were very good!! |
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Location:
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REYNOLDSBURG, OH |
Date: |
12/09/06 |
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THANK YOU FOR BEING SO HELPFUL.
I APPRECIATE SHYLA CALLING ME TO MAKE SURE I WAS ORDERING THE
CORRECT PARTS. IT WORKS GREAT. I WILL NOT HESITATE TO USE YOU AGAIN.
AGAIN THANKS FOR YOUR HELP |
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Location:
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ARVADA, CO |
Date: |
12/08/06 |
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I was impressed with the Cozy
contacts knowledge. I saved over $300 on the BCC circuit board from
Cozy. The installation was simple and only took an hour. Thanks
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Location:
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PACOIMA, CA |
Date: |
12/07/06 |
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Great Experience , I love how
your rep e-mailed me back with the correct part number ! I wish I
would of known about you folks years ago ! GREAT JOB !! |
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Location:
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PHOENIX, AZ |
Date: |
12/05/06 |
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Want to thank each and everyone
of you especially the parts department for helping me decipher the
needed parts as well as receiving them FASTER than the local repair
company could have done. You save me well over $500 |
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Location:
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MINNEAPOLIS, MN |
Date: |
12/05/06 |
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I e-mailed my request for a
roll-out switch and received a response back within a half an hour.
I responded back, and the part had be ordered via telephone. The
part was ordered on a Friday (after a big snow storm for you folks,
I spoke with the only person to make it in to work) and I received
the parts the following Monday. Terrific job. |
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| Go Back |
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Location:
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NEW ROCHELLE, NY |
Date: |
11/13/06 |
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I cant thank you folks enough.
After my local service company failed to show up, I decided to do
the job myself. Your website is outstanding and enabled me to find
the parts I needed very quickly. Shipping was fast and the parts
arrived in perfect condition. The install was smooth and the heats
back on! You helped me save over $250.00, at least! Keep doing what
you're doing--it works! |
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Location:
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LAS VEGAS, NV |
Date: |
11/03/06 |
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So far so good, great service,
keep up the good work. |
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Location:
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OKLAHOMA CITY, OK |
Date: |
10/23/06 |
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The circuit board for my
furnace was $200.00 cheaper than the place I called in town. It was
worth waiting two days for it. It worked perfectly. Thanks. |
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| Go Back |
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Location:
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SAINT PAUL, MN |
Date: |
10/19/06 |
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Wow! Saved over $300 ...Got my
2-day shipping next day. I'm up and running and ready (furnace-wise
anyway) for the cold weather. |
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Location:
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SUGAR LAND, TX |
Date: |
10/12/06 |
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The circuit board came in a day
earlier that I expected it, and got installed the same day. Thanks
for your great service. |
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Location:
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OLATHE, KS |
Date: |
10/3/06 |
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great fast service! |
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| Go Back |
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Location:
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BURLEY, ID |
Date: |
10/3/06 |
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VERY fast delivery. Site is
easy to use and it is easy to find the parts that you need |
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Location:
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Bloomington, IN |
Date: |
9/12/06 |
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I appreciated how easy and
quick your process was to purchase my replacement board.... I
have added your website to my favorites as a reference as needed.
Again, Thank you for the great service! |
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Location:
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VANCOUVER, WA |
Date: |
8/31/06 |
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I was very pleased with the
help I got to select the right part for my retired parents furnace.
You helped to save them over $400.
My dad had no problem putting the board in. I am a bit disgusted
with the local company who wanted to charge them $700 to fix things.
I felt their charges were excessive. Ordering from you was a very
positive experience. The shipping was just a tad on the slow side. I
was getting a bit concerned but it worked out great overall.
COZY FEEDBACK: This was a ground shipment ordered late on a
Thursday night. If you are suffering, we recommend that you
use one of our faster shipping options. |
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Location:
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Memphis, TN |
Date: |
8/30/06 |
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I hope not to have to use you
again, however I would not hesitate at all. So appreciative of the
service, speed, and accuracy |
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Location:
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Minooka, IL |
Date: |
8/29/06 |
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Very good part. I installed it
and is working fine.
I called another Lennox dealer to get the part. He refused to sell
the part unless they installed it. |
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Location:
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Loveland, CO |
Date: |
8/02/06 |
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Your shipping was very quick.
It did not have a tracking number so I called and the lady I talked
with said she would email me it. Not 2 minutes later I had received
the email with the tracking number. My husband will install the part
tonight and hopefully it fixes the AC unit. Thanks! |
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| Go Back |
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Location:
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East Islip, NY |
Date: |
7/31/06 |
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Best price I found on this part
and excellent delivery time. Got the part just in time for the next
heat wave. Thanks! |
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Location:
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Chicago, IL |
Date: |
7/30/06 |
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Very fast shipment and very
informative great site! |
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Location:
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Hampton, TN |
Date: |
7/29/06 |
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Excellent service. Very helpful
in helping determine the correct part. Would recommend anytime.
Thanks for your service. |
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| Go Back |
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Location:
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Simi Valley, CA |
Date: |
7/18/06 |
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Your website is better than
most and the order process was very good. I spoke with Monte to
confirm I was ordering the correct part and he was very polite,
helpful and professional. |
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Location:
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Wayne,
NJ
|
Date: |
7/12/06 |
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Part arrived when promised and
worked well with no problems. This is a great source for Lennox
parts as this is third time I have used your services to repair my
Lennox furnace and AC. Thanks! |
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Location:
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Kennesaw, GA
|
Date: |
7/5/06 |
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I was so happy to find your web
site. I can never find parts for my A/C anywhere locally without
going through a dealer that requires that they install the parts. I
selected 3 day shipping and was surprised to find my purchase on the
door step only 2 days after I placed my order. |
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| Go Back |
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Location:
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ST JOSEPH, MO
|
Date: |
6/21/06 |
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Thank You!! I
got it yesterday and it works fine. You made it easy. |
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Location:
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Fort Lauderdale,
FL |
Date: |
6/21/06 |
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Very knowledgeable and helpful
staff! Took the time to answer all of my questions and provide me
with more than one option to go about my repair. |
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Location:
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FORT MONMOUTH, NJ |
Date: |
6/21/06 |
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To the CozyParts.com staff:
I just wanted to write to thank you for the
great customer service you offer. I found your website to be very
helpful, but when I didn't see exactly what I wanted, I called and
received some very helpful information from your knowledgeable
staff.
Thanks to you I was able to fix my AC system
myself and save hundreds of dollars! The local shops wanted $700
to $800 for the part alone, and another $100+ to install it! Your
price was much better, and your expert staff was a pleasure to
deal with!
Thank you!
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| Go Back |
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Location:
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Dearborn Heights, MI
|
Date: |
6/20/06 |
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The best store over the
internet . |
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Location:
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BROKEN ARROW, OK
|
Date: |
6/9/06 |
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Easy to navigate and helpful website, Very quick
order processing / shipping and awesome prices !!! |
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Location:
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MAINEVILLE, OH
|
Date: |
6/6/06 |
|
I would like to thank you for your quick response.
After I asked what the correct part should be, and received a very
good price for the item, you shipped that day. I just want to thank
you for the quality of service I received from Cozy Parts. |
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| Go Back |
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Location:
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SAN ANTONIO, TX |
Date: |
4/21/06 |
|
This was the EASIEST transaction and it saved me
about $300!!! YAHOO!! Your customer service stands alone, it is
unmatched. I appreciated the phone call telling me I had ordered
the wrong part and then found out the part I needed was $20 less.
Great company, GREAT service, THANK YOU SO MUCH!!! |
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Location:
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DARLINGTON, SC
|
Date: |
3/25/06 |
|
Your salesman, Terry Was Extremely Helpful Thanks
a Million!!!! |
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