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Effective for purchases after: 11/29/05 at 12:01am
Eastern Time.
Safety First
Before you begin the process of
diagnosing any problems with your
heating and air conditioning
system, consult our
safety first
pages. If you are not comfortable
working with electricity, or if
you are not familiar with fossil
fuel fired appliances and the
safety issues associated with
fossil fuel appliances, our
recommendation is for you to call
your local Independent Lennox
dealer for service. You may also
find more resources in our online support community
here.
Terms:
We can only ship parts charged to a current MasterCard, Visa, Discover, or
American Express account or parts that are purchased using PayPal. We do not ship COD. We charge your card when the item
has shipped. You can purchase with
a check or money order from a U.S. bank or financial institution. For more
information about how to purchase by check or money order, please see our
FAQ section.
Local, state and national laws.
We will not knowingly sell parts to
consumers that will in anyway be
in violation of local, state or
national laws.
Special knowledge and tools:
We reserve the right to not sell
parts that require special
knowledge or tools in order to be
properly installed or applied or
that can present a danger to life
or property when not properly
installed. In these instances, we
would refer you to your local
Independent Lennox dealer.
Warranties:
All parts have a one year warranty for defects unless
stated otherwise. Electrical parts are not returnable for credit or refund.
Defective parts that are under warranty must be returned to us to receive
warranty credit. The Lennox model number and serial number of the Lennox product
that the repair parts were installed on will be required before a warranty can
be processed. We cannot warranty parts that were installed on a non-Lennox
product. If you have a part failure while the part is under warranty, you need
to contact us before you return the defective part. All returns require a
returned material authorization (RMA) number. Electrical parts that are damaged
from improper wiring or modification cannot be warranted. WARRANTIES CANNOT BE
PROCESSED WITHOUT THE MODEL AND SERIAL NUMBER FROM YOUR LENNOX PRODUCT THAT THE
PART IS BEING INSTALLED ON.
No Warranty on parts used on Armstrong
Branded Units (this paragraph added to our sales terms on June 1, 2010):
Parts
purchased for ARMSTRONG branded products, even if they are the same part number
as parts sold on our site, will be sold without a warranty. Lennox will not
warranty Lennox parts that are purchased through this site when they are used on
an ARMSTONG product. Even though Lennox International does own Armstrong, this
is a different division and not associated with Lennox dealers directly. If you
want to purchase genuine Armstrong parts that are backed by the manufacturer,
you must purchase them from an Armstrong Independent Dealer or distributor. This
site does NOT sell Armstrong parts.
There is no warranty on parts that are bought
on this site and then used in Lennox branded or any hearth or stove or fireplace
product. The hearth, stove and fireplace division of Lennox International is a
different division of Lennox. We do not sell parts for fireplaces, stove, log
sets, or any hearth product. Since we do not have a business relationship with
the division of Lennox that manufactures these products, we cannot process a
warranty for these products, even if the part number are the same as the ones we
sell on this site.
Errors that are our fault:
If you receive the wrong part, and
it is our error, we will allow you
to return the part for a full
refund and we will pay to ship the
replacement part to you. You will
receive a credit for your returned
part and you will be billed for
the correct part after it has been
shipped to you. All credits will
be applied to the credit card
account that it was originally
billed to.
Example: You order a new burner
for your G20Q3/4-100-2A furnace and
we accidentally ship you a burner
that doesn't fit your furnace, you
can return it for full refund to
your credit card. We will pay the
shipping to send you the correct
part.
Errors that are your fault:
If you order the wrong part, we
will allow you to return non
electrical parts in their original
like new packaging if you agree to
a 25 percent restocking fee. Parts
that are returned for restocking
must be returned with shipping
costs prepaid. Parts retuned for
credit must be in new and saleable condition in their original packing, Retuned
parts must include all instructions and packaging material.
Example 1: You order a new fan
motor for your furnace, install
it, and then find out that your
real problem was the fan relay,
not the motor. Since a fan motor
is an electrical part, we will not
be able to offer a refund, even if
you ordered the wrong part.
Example 2: You order a fan blade
for your condenser because you
think it is the source of a
squeaking noise. After you receive
the new fan blade you realize that
the source of the squeaking noise
is actually the fan motor bracket,
not the fan blade. You can return
the fan blade, but a 25%
restocking fee will apply. You are
responsible for all shipping
charges to return the fan blade.
Shipping Policy
We ship from our own warehouse and, in some cases,
we ship from our vendor warehouses. For detailed information about our shipping
policy, click this
link to visit our shipping policy page.
Returns:
You must receive a
returned material authorization (RMA) number
before you return parts. Warranty
parts and parts returned for
credit require a RMA number.
Electrical parts may not be returned for refund or credit. Shipments received without an RMA number
plainly visible on the outside of the shipping container will be refused and
returned to you. We strongly recommend that you ship your return packages with a
service that can provide proof of delivery.
Official Correspondence Address:
Email is not 100% reliable or secure. If you would like to correspond with
us about your account, please use this address:
CozyParts.com, Inc.
2020 B East MacArthur
Shawnee, OK 74804
Toll Free: 866-536-6691
Official Address to Return Material (RMA number required)
CozyParts.com, Inc.
RMA: (enter your RMA number here)
2020 B East MacArthur
Shawnee, OK 74804
Toll Free: 866-536-6691
Products that are under
manufacturer's product warranty:
If you have parts that are under
warranty that you did not purchase
from us, please contact your local
Independent Lennox Dealer. We
cannot process warranties for
parts that are still under your
manufacturer's warranty.
To view our sales policy for purchases made before 11/29/05 at 12:01 am eastern
time, please click here.
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